Inner peace begins the moment you take a deep breath and choose not to allow another person or event to control your emotions. -- read: http://www.marcandangel.com/2015/06/28/7-little-habits-that-stole-your-happiness-yesterday/
I can't look people in the eye because people intimidate me. But I have found that the last has been true of me.
That is why I ALWAYS ask the person I am talking to to look at me when I have something important to say.