Service design

Collection by Lauren Sinreich • Last updated 2 weeks ago

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Lauren Sinreich
User Story Mapping gives you the big picture. A tool to combine UX and Agile harmonically together.

User Story Mapping gives you the big picture. A tool to combine UX and Agile harmonically together.

Some of the things we have to unlearn to be successful at design thinking--and problem solving in general.  1. We know better than the client  2. The presenting problem is the problem.  3. Experts have all the answers.  4. Answers are more important than questions  5. Breakthroughs come from inside the paradigm.  6. Creativity is limited to a handful of gifted people.  7. Design thinking involves only one side of the brain...Chuck Appleby

Some of the things we have to unlearn to be successful at design thinking--and problem solving in general. 1. We know better than the client 2. The presenting problem is the problem. 3. Experts have all the answers. 4. Answers are more important than questions 5. Breakthroughs come from inside the paradigm. 6. Creativity is limited to a handful of gifted people. 7. Design thinking involves only one side of the brain...Chuck Appleby

Visual thinking landscape | Flickr - Photo Sharing!

Visual thinking landscape

What is visual thinking good for? Part of a continuing exploration with @uxcrank for the #iasummit This is an update to this. Check out the entire series.

Service Design Taxonomy

This is the visualization of a new proposed Service Design taxonomy developed by the students from IACT370. It is an exploration towards an alternative way of viewing and mapping services, a variation of the traditional blueprint. It encompasses all terms…

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Systems Scribing: Resources for Visuals and Systems Thinking - Drawing Change

Systems scribing can create an original model that the group needs right in the moment. As visual practitioners, we can make visible the parts and the whole; the patterns and perspectives.

Sketchplanations - A weekly explanation in a sketch

A weekly explanation in a sketch. Design, how-tos, science, observations, lifehacks and making complex things simple. Subscribe to receive new sketchplanations by email.

Designing for adoption.

A weekly explanation in a sketch. Design, how-tos, science, observations, lifehacks and making complex things simple. Subscribe to receive new sketchplanations by email.

Sensory Mapping by colindunn (answering the burning question: how do we graph the sensory experience of airplane lavatories over time? -rk)

Sensory Mapping

This information graphic is the result of a five-day intensive project at the Willem de Kooning Academie in Rotterdam. www.colindunn.com